Terms and conditions

ECF is the professional association of all levels and specialisations coaches.

ECF creates and spreads standards of coaches certification, coaching technologies, coaching programmes certification, coaching schools accreditation.
The true art of a coach lines in quality changes of the clients lives!

Terms and conditions

GENERAL

Please read our Terms & Conditions carefully before using the site. By accessing the site you accept this Terms and you consent to us using your information in accordance with our Privacy Policy. If you do not accept this Terms, do not use the site. Terms & Conditions may be updated by Society European Coach Federation, from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms & Conditions.
From time to time Society European Coach Federation can restrict access to some parts or all of the website. We will not be liable if for any reason this website in unavailable at any time or for any period. Society European Coach Federation reserve the right to withdraw or amend the services without notice.

COPYRIGHT & TRADEMARK

This website has been created by Society European Coach Federation to provide information about the society and its services for the users personal use. All content on this website, including, but not limited to, logos, text, icons, graphics, images, video, buttons is the the property of Society European Coach Federation and is protected by Latvian and International copyright laws. Users are not authorized to sell, reproduce, distribute, modify, display, publicly perform, or otherwise exploited, partially or in full the content of the website, for any purpose without written consent from Society European Coach Federation.

DISCLAIMER

The information on this website is intended for general purposes only. Society European Coach Federation does its best to ensure that the information provided is complete and accurate. However use of the website is at the User’s risk. Society European Coach Federation can not warrant or represent that the materials are accurate, error-free or reliable or that the use of the material will not infringe the rights of third parties.

PRIVACY POLICY

Your privacy is important for Society European Coach Federation. All personal information provided by you will be made available for use by Society European Coach Federation personnel along with its subsidiary and affiliated companies worldwide, its Customer Relations management agencies and occasionally to other persons or companies who carry out operations in relation to our business such as data cleansing and joint marketing operations. However, all such companies are subject to confidentiality agreements and to the strict respect of your privacy in accordance with applicable legislation.
Society European Coach Federation will not use your Personal Information other than as stated above. We do not sell, rent or otherwise make available any Personal Information provided to us to other third parties unless it is to our business partners, our legal advisors or if required by law or a court decision.
We do not store credit cards details and do not share customers details with any third parties.
If you are concerned about your data, you have the right to request access to the personal data that Society European Coach Federation may hold or process about you. You have right to inform us to correct any inaccuracies in your data free of charge. We welcome your feedback and questions. You can contact us by email info@eurocoach.eu

This Privacy Notice applies to all personal data you provide to us and also to all personal data which we collect on you.

1. YOUR PERSONAL DATA – WHAT IS IT?
Personal data relates to a living individual who can clearly be identified from that data, in particular your name, address, phone number, e-mail address, credit or bank card number, information on special care. Identification can be made by the information alone or in conjunction with any other information otherwise in the data controller’s possession or likely to come into such possession.

2. HOW DO WE COLLECT PERSONAL DATA?
We collect your data on our website, mobile app and via email.

3. WHY DO WE COLLECT PERSONAL DATA? (DATA PROCESSING PURPOSES)
We collect and use your personal data for the following purposes:

a) To deliver the services you have purchased from us.
b) To facilitate the purchase of third parties’ services or products on our website.
c) To communicate with you.
d) To send you newsletters.
e) To provide offers tailored to your preferences.
f) To communicate with you to carry out customer satisfaction survey for analytical purposes, for quality improvements, for service developments, to improve the performance of the website, to measure the success of our advertising campaigns or to tailor services to your needs.
g) To support administrative and legal purposes, for example anti-fraud screening, for safety and security purposes.
h) To comply with the mandatory provisions of the applicable laws.

4. HOW LONG DO WE KEEP YOUR PERSONAL DATA?
We process your personal data for the time required consistent with the purposes set out in this Privacy Notice or for the period of limitation prescribed in the relevant laws.
We keep your personal data for no longer than reasonably necessary: for a period of 6 years from the fulfillment of the contract concluded with us in order to comply with applicable data retention laws.
We store internet search data collected concerning you for four days.
If a court or disciplinary procedure is initiated, then the personal data will be retained until the termination of the proceedings, including the duration of any possible remedy, which data thereafter, in the case of civil claims, will be deleted after the civil law statute of limitation runs.
In the case of consent-based data processing, personal data will be processed until the consent is withdrawn.

5. FURTHER PROCESSING OF PERSONAL DATA
If we wish to use your personal data for a new purpose, not covered by this Privacy Notice, we will provide you with a new notice explaining all condition relating to the new processing prior to the new processing takes place. If required, we will seek your consent before commencing the new data processing activity.

6. YOUR PERSONAL DATA PROTECTION RIGHTS
Pursuant to the applicable data protection law you may have the right
1. to request access to your personal data,
2. to request rectification of your personal data,
3. to request erasure of your personal data,
4. to request restriction of processing of your personal data,
5. to request data portability,
6. to object to the processing of your personal data,
7. to withdraw your consent, and to lodge a complaint with the supervisory authority.
6.1 Right to access
You may have the right to obtain from us confirmation as to whether or not personal data concerning you is processed, and, where that is the case, to request access to the personal data.
6.2. Right to rectification
You may have the right to obtain from us the rectification of inaccurate personal data concerning you. Depending on the purposes of the processing, you may have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
6.3. Right to erasure (right to be forgotten)
Under certain circumstances you may have the right to request from us the erasure of your personal data and we may be obliged to erase such personal data. In such cases we will not be able to further provide you with our services.
6.4. Right to restrict processing
Under certain circumstances you may have the right to request from us the restriction of processing your personal data. In this case the respective data will be marked and may only be processed by us for certain purposes.
6.5. Right to object and rights relating to automated decision-making
Under certain circumstances you may have the right to object, on grounds relating to your particular situation, at any time to the processing of your personal data, including profiling, by us and we can be required to no longer process your personal data.
Moreover, if your personal data is processed based on our legitimate interest, you have the right to object at any time to the processing of personal data concerning you for such purpose.
6.6. Right to data portability
Under certain circumstances you may have the right to receive your personal data, which you have provided to us, in a structured, commonly used and machine-readable format (i.e. in digital form) and you may have the right to request the transmission of those data to another entity without hindrance from us, if such transmission is technically feasible.
6.7. Right to withdraw consent
When the processing of your personal data is based on your consent, you can withdraw your consent at any time without giving any reason to us. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
If you withdraw your consent to our processing your personal data, we may not be able to provide all or parts of the services which you have requested.
6.8. Right to lodge a complaint with the supervisory authority
If you feel that your personal data rights have been breached, you can also contact and lodge a complaint with the local data protection authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement.

7. HOW DO WE PROTECT YOUR PERSONAL DATA?
Society European Coach Federation complies with its obligations under the applicable data protection laws by
● keeping personal data up to date;
● storing and destroying it securely;
● not collecting or retaining excessive amounts of data;
● protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.
We take appropriate technical and organizational measures to ensure the protection of your personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, in particular but not limited to where the processing involves the transmission of data over a network, and against all other unlawful forms of processing.

8. SHARING YOUR PERSONAL DATA
Society European Coach Federation, in the course of its operation, may utilize the services of various data processors and external service providers to handle and process your personal data for specific purposes, on behalf of and in accordance with the instructions of Society European Coach Federation.
The data processors shall process the personal data at the most as long as the term of the data processing contract concluded with them is valid and in force, or until they are required to keep your data under the applicable data retention laws.
We may disclose your personal data to the following categories of third parties (recipients) for the purposes described below:
● third party service providers whose services you purchased on our website or in our application;
● credit card companies, payment service providers to process the payments you initiated on our website, in our application or via our call center;
● third parties running customer surveys on our behalf;
● other third party service providers involved by us for data processing;
● third parties, such as law firms, courts, other bodies or service providers in order to enforce or apply any contract with you;
● government authorities or enforcement bodies such as the police and regulatory authorities, upon their request and only as required by the applicable law or to protect our rights or the safety of our customers, staff and assets.

9. TRANSFERRING YOUR PERSONAL DATA TO THIRD COUNTRIES
The transfer of your personal data outside of the European Economic Area may be necessary in order to provide you with a service that you have requested, and your personal data may be accessed by data processors and service providers from countries that do not provide the same level of data protection as provided in the European Economic Area. Therefore, Society European Coach Federation will, if necessary, take all measures which in relation to the recipients of your personal data, is necessary to ensure an adequate level of protection as defined by the applicable data protection law, in particular through the application of the Standard Contractual Clauses issued by the European Commission or by a decision of the European Commission which states that the country in which the recipient of the transferred data is provides an adequate level of data protection.
If, in relation to data transfers abroad, an adequate level of protection of personal data cannot be ensured, then we shall request your express consent relating to any such data transfers abroad. Please note that such data transfers may be associated with certain risks particularly that in the country of the data recipient unauthorized third parties may also have unreasonable access to said data and you may not be able to exercise the rights of the data subject and or your right to object against acts that may harm your personal data and your right to privacy.


COOKIES

Society European Coach Federation uses cookies to monitor your purchases and keep statistics about our visitors. The information stored on your computer is only a unique number without any connections to personal information. In your browser you can choose to accept cookies or not. You can also delete cookies that have been stored on your computer at any time. Please note that by deactivating cookies, we may not be able to provide the services requested or you may have to register each time you visit the website.

When you use our website, cookies are stored by your browser on your device. Please note that if you disable cookies our website may not function properly on your browser. Our aim is to ensure that our website offers visitors what they are looking for and provides them with the most relevant marketing communication. In order to achieve this goal, we may store and use your data, building usage profiles for market research, for quality improvements of our website and our services, for service developments, to improve the performance of the website, to measure the success of our advertising campaigns or to tailor services to your needs.

PROHIBITION

You must not misuse the website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, Trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any other users; infringe upon the rights of any others person’s proprietary rights; send any unsolicited advertising or promotional material, commonly refer to as ‘spam’; or attempt to affect the performance or functionality of any computer facilities of or accessed through this website.
Society European Coach Federation will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment , computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.

TERMS OF SALE

By placing an order you are offering to purchase a service on and subject to the following Term & Conditions. All orders are subject to confirmation of the order price.
When you place an order you will receive an acknowledgement email confirming receipt of your order. This email will only be informative and will not constitute acceptance of your order. A contact between us for the purchase of the services will not be formed until your payment has been approved by us and we have debited your credit or debit card or have sent you the invoice.
In order contract with us you need to be over 18 years old and possess a valid credit or debit card issued by a bank acceptable to us. Society European Coach Federation retained the right to to refuse any request made by you.


REFUSAL OF TRANSACTION

Society European Coach Federation reserves right to withdraw or edit any service at any time from this website. We may refuse to process a transaction for any reason at any time in our sole discretion. Please note we can not accept an order if we can not receive authorization of your payment.

REFUNDS

Society European Coach Federation is voluntary association of persons established to achieve a non-profit purpose set out in the statutes.
To become a member of Society European Coach Federation member pays a membership fee.

Society European Coach Federation producing a high quality services that the customers are happy with. However, if there is a situation that Society European Coach Federation is not able to provide services according to membership level, member can write a clime to the board of federation for refunding of membership fee.
To do so, please write us at info@eurocoach.eu and include following detail: name, surname, date of birth, date of membership fee payment, membership fee amount, you want to refund.
However, each case need to be discussed individually.
European Coach Federation, Society
Reg. Nr: 50008064961
VAT number: LV50008064961
Address: Dz. Dudajeva gatve 6-12, Riga, Latvia, LV1084
E-mail: info@eurocoach.eu
Mobile: +371 23 77 33 37